In using this website, there are certain functionalities that require payments for the product/services purchased. Upon checkout and making payments, you must have agreed to the charges in the transaction for the product/service purchased and must have authorized us to charge the payment of method used by you when extra charges incurred by the shipping carrier/vendors.
If you have any issues and questions, please send them to the appropriate email below.
To register, click on SIGN UP button in the home page or NEW SIGNUP in the logon page.
It takes 3 simple sections to create a shipping label
You can then ship the package by either schedule a pickup on our website or drop it off at a carrier’s establishment.
USPS refunds can be processed through our website. The processing time for refunds is 14 business days, after which you will need to submit a request to customer service for the funds to be returned to the original form of payment, and refunds must be requested within 30 days of purchase (per USPS regulations). To get the refund, a shipment must not have been scanned by the USPS. They can have been included on a SCAN form but that SCAN form can’t be scanned. Time limit for USPS refunds is 30 days. After that you will not be able to get a refund per USPS rules.
UPS and FedEx refund requests can be made within 60 days of label creation before being used.
Volumetric weight is a dimensional weight that is calculated based on the volume of container and is compared to the actual weight. Carriers will charge you the heavier weight between the two.
Domestic ground: L x W x H / 139 = Dim Weight (cubic inches) OR L x W x H / 5000 = Dim Weight (cubic centimeters)
International and domestic air: L x W x H / 139 = Dim Weight (cubic inches) OR L x W x H / 5000 = Dim Weight (cubic centimeters)
Shipping insurance is provided by Fireman’s Fund and Lloyds of London. The maximum coverage is $5,000 but can be increased on case by case basis. In order to file an insurance claim with us, you would need to provide:
NOTE: Package recipient must hold the damaged items in the event they are requested during claims processing.
In order to better service our customers, we have built the price calculator into the shipping label buying process. One of the important features is that you can compare the prices across different carriers for your custom packaging in a single screen.
If you complete an order, you can track your package by going to ‘My Account’ page, click on the link of the tracking number.
Find the tracking number on your shipping label and track it on carrier’s website:
* Per rules of USPS and its affiliated partners, USPS charges will be returned after 14 business days
An extended and remote area surcharge is an additional fee applied by all courier services for bookings made to and from remote locations. A remote location is defined by the distance of the address from the nearest delivery depot, which depends on what courier you select.
Every carrier has their own set of rules that govern if your parcel is oversized and how much more charged for that. Size and weight both typically influence cost, but there is a lot of variation. The following tables show the restrictions from each of three major carriers.
| Service | Max Length | Combined Length and Girth (L+2W+2H) | Max Weight |
| FedEx Ground | 108″ (274 cm) | 165″ (419 cm) | 150 lbs (68 kg) |
| FedEx 2-Day | 119″ (302 cm) | 165″ (419 cm) | 150 lbs (68 kg) |
| FedEx 2-Day AM | 119″ (302 cm) | 165″ (419 cm) | 150 lbs (68 kg) |
| FedEx Express Saver | 119″ (302 cm) | 165″ (419 cm) | 150 lbs (68 kg) |
| Standard Overnight | 119″ (302 cm) | 165″ (419 cm) | 150 lbs (68 kg) |
| First Overnight | 119″ (302 cm) | 165″ (419 cm) | 150 lbs (68 kg) |
| Priority Overnight | 119″ (302 cm) | 165″ (419 cm) | 150 lbs (68 kg) |
| International Economy | 108″ (274 cm) | 130″ (330 cm) | 150 lbs (68 kg) |
| International First* | 108″ (274 cm) | 130″ (330 cm) | 150 lbs (68 kg) |
| International Priority | 108″ (274 cm) | 130″ (330 cm) | 150 lbs (68 kg) |
| Service | Max Length | Combined Length and Girth (L+2W+2H) | Max Weight |
| Ground | 108″ (274 cm) | 165″ (419 cm) | 150 lbs (68 kg) |
| UPS Standard | 108″ (274 cm) | 165″ (419 cm) | 150 lbs (68 kg) |
| UPS Saver | 108″ (274 cm) | 165″ (419 cm) | 150 lbs (68 kg) |
| Express | 108″ (274 cm) | 165″ (419 cm) | 150 lbs (68 kg) |
| Express Pluss | 108″ (274 cm) | 165″ (419 cm) | 150 lbs (68 kg) |
| Expedited | 108″ (274 cm) | 165″ (419 cm) | 150 lbs (68 kg) |
| Next Day Air | 108″ (274 cm) | 165″ (419 cm) | 150 lbs (68 kg) |
| Next Day Air Saver | 108″ (274 cm) | 165″ (419 cm) | 150 lbs (68 kg) |
| Next Day Air Early AM | 108″ (274 cm) | 165″ (419 cm) | 150 lbs (68 kg) |
| 2nd Day Air | 108″ (274 cm) | 165″ (419 cm) | 150 lbs (68 kg) |
| 2nd Day Air AM | 108″ (274 cm) | 165″ (419 cm) | 150 lbs (68 kg) |
| 3 Day Select | 108″ (274 cm) | 165″ (419 cm) | 150 lbs (68 kg) |
| Service | Max Length | Combined Length and Girth (L+2W+2H) | Max Weight |
| First | – | 108″ (274 cm) | 13 oz (368 g) |
| Priority | – | 108″ (274 cm) | 70 lbs (31 kg) |
| Express | – | 108″ (274 cm) | 70 lbs (31 kg) |
| Parcel Select | – | 130″ (330 cm) | 70 lbs (31 kg) |
| Library Mail | – | 108″ (274 cm) | 70 lbs (31 kg) |
| Media Mail | – | 108″ (274 cm) | 70 lbs (31 kg) |
| Standard Post | – | 130″ (330 cm) | 70 lbs (31 kg) |
| Critical Mail | – | 108″ (274 cm) | 13 oz (368 g) |
| First Class Package International Service | – | 108″ (274 cm) | 64 oz (1814 g) |
| Priority Mail International | – | 108″ (274 cm) | 70 lbs (31 kg) |
| Express Mail International | – | 108″ (274 cm) | 70 lbs (31 kg) |
Before you determine your freight class for your shipment, you must identify certain factors about your specific freight. Freight class is based on weight, length and height, density, ease of handling, value and liability from things like theft, damage, break-ability and spoilage.. The definitions for each are as follows:
| Class Name | Cost | Notes, Examples | Weight Range Per Cubic Foot |
| Class 50 – Clean Freight | Lowest Cost | Fits on standard shrink-wrapped 4X4 pallet, very durable | over 50 lbs |
| Class 55 | Bricks, cement, mortar, hardwood flooring | 35-50 pounds | |
| Class 60 | Car accessories & car parts | 30-35 pounds | |
| Class 65 | Car accessories & car parts, bottled beverages, books in boxes | 22.5-30 pounds | |
| Class 70 | Car accessories & car parts, food items, automobile engines | 15 to 22.5 pounds | |
| Class 77.5 | Tires, bathroom fixtures | 13.5 to 15 pounds | |
| Class 85 | Crated machinery, cast iron stoves | 12-13.5 pounds | |
| Class 92.5 | Computers, monitors, refrigerators | 10.5-12 pounds | |
| Class 100 | boat covers, car covers, canvas, wine cases, caskets | 9-10.5 pounds | |
| Class 110 | cabinets, framed artwork, table saw | 8-9 pounds | |
| Class 125 | Small Household appliances | 7-8 pounds | |
| Class 150 | Auto sheet metal parts, bookcases, | 6-7 pounds | |
| Class 175 | Clothing, couches stuffed furniture | 5-6 pounds | |
| Class 200 | Auto sheet metal parts, aircraft parts, aluminum table, packaged mattresses, | 4-5 pounds | |
| Class 250 | Bamboo furniture, mattress and box spring, plasma TV | 3-4 pounds | |
| Class 300 | wood cabinets, tables, chairs setup, model boats | 2-3 pounds | |
| Class 400 | Deer antlers | 1-2 pounds | |
| Class 500 – Low Density or High Value | Highest Cost | Bags of gold dust, ping pong balls | Less than 1 lbs. |
Absent any unusual or significant handling, stow-ability or liability characteristics, density is of prime importance in the assignment of classes. The CCSB has developed density guidelines that are based on the precedent of pertinent administrative as well as classification decisions. The present guidelines are attached hereto.
FedEx Freight also provides a freight class estimation tool for your convenience.
The density guidelines are used in the assignment of classes where the average density of a particular commodity or group of commodities is representative or reflective of the range of densities exhibited by that commodity or commodity group. Furthermore, the density/class relationships set forth in the guidelines presume that there are no unusual or significant handling, stow-ability or liability characteristics, which would call for giving those characteristics additional or different “weight” in determining the appropriate class.
Commodities or commodity groups exhibiting a wide density range not accurately reflected by a single overall average density may be assigned density-based classes; especially where there are no unusual or significant handling, stow-ability or liability characteristics and where there is no other feasible means of effectively narrowing the range. And where densities are distributed throughout the range, commodities or commodity groups may be assigned classes predicated on a full density scale. In this regard, full-scale density classifications should generally provide the following standard progression:
| Class | Examples | Weight Per Cubic Foot |
| Class 60 | Fits on standard shrink-wrapped 4X4 pallet, very durable | Over 30 lbs |
| Class 65 | Car accessories & car parts, bottled beverages, books in boxes | 22.5 – 30 lbs |
| Class 70 | Car accessories & car parts, food items, automobile engines | 15 – 22.5 lbs |
| Class 85 | Crated machinery, cast iron stoves | 12 – 15 lbs |
| Class 92.5 | Computers, monitors, refrigerators | 10 – 12 lbs |
| Class 100 | Boat covers, car covers, canvases, wine cases, caskets | 8 – 10 lbs |
| Class 125 | Small Household appliances | 6 – 7 lbs |
| Class 175 | Clothing, couches stuffed furniture | 4 – 6 lbs |
| Class 250 | Auto sheetmetal parts, aircraft parts, aluminum table, packaged mattresses, bamboo furniture, mattress and boxspring, plasma tv | 2 – 4 lbs |
| Class 300 | Deer antlers, Cans of food, Cutlery | 1 – 2 lbs |
| Class 400 | Bags of gold dust, ping pong balls | < 1 lbs |